March 21, 2020: We have had some customers ask about the virus situation, so we wanted to update: Our customer and employee safety is our #1 priority (as well as the safety of the people in the rest of the world). We are monitoring and taking the CDC guidelines very seriously. As of today, the PA Governor has required all businesses listed under our main business activity (machine shops and machinery equipment manufacturers) close their normal operations at this time. However, internet / mail order houses are still able to operate as normal, and almost all of our business falls under this permitted category.
We have made adjustments so that many employees are working remotely from home during this time, we have limited our on-site staff and adjusting their hours to keep them apart. As far as our customer safety, we are not able to allow on site visits at this time, but products shipped direct to the customer with minimal person to person contact are shipping as usual. UPS, USPS, and Freight companies are open and operating normally. We are open for business during our regular hours, supporting and shipping as close to normal as possible. There may be some slight delays with a limited on site staff, but we are still shipping and supporting our products the best we can. If there are any more changes, we will post that here immediately. Until then, we hope anyone who is stuck at home is able to put their machines and accessories to good use!
Short Recap: We are adjusting operations to help stop the spread of this virus, you can order online and we are still shipping: Small items should ship as usual. Machine shipments are still shipping, just may be a few days slower than usual. DRO and Power Feed installs will be longer than usual (If you need it shipped right away, chose to install yourself). Please do not try to come to our location as we can not let anyone in. AND we are changing our terms and conditions to allow penalty free cancellations if more things change and we are unable to ship, please see the terms and conditions on our site for more details. Everyone stay safe! See our terms and conditions here: https://www.precisionmatthews.com/support/terms/ Or click the link at the bottom of this page. Click here to