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Q

What kind of warranty does Precision Matthews offer?

A

Warranty:
Warranty will be covered for the period stated, which varies for each model.
Warranty covers parts only, service is not covered under the warranty. The
customer is responsible to perform their own repair work, or they can choose
to hire someone at their expense. Again, warranty does not cover labor or
service, any warranty is for parts only.
To obtain warranty repair parts, please contact us, and we will instruct you to
send the part that you think is defective to us for inspection. If we determine
that the part is defective, the defective part will be repaired or replaced at no
charge to you.

Q

Who performs service work on my machine, if I have a warranty issue?

A

The warranty covers all parts of the machine for the stated period of each model (Other than typical wear items or misuse).

Purchaser is to provide any labor required to diagnose and repair or replace the defective part or issue. (Normally, a customer will work on their own machine as needed)

Service is specifically excluded, under no circumstances will the cost of service/labor be covered under any warranty. If the customer is unable to perform this work for any reason, it is their responsibility to find or hire someone at their expense to perform the required repair work.

Q

Where are your machines made?

A

Please check each model for country of origin, it varies.

 

Q

Do you have a showroom or a place where I can view a machine before purchase?

A

We do not have an actual showroom, however, if it is a model that we have in stock, you would be welcomed to come see it in person. Please contact us before making a trip, so that we can check stock to make sure we have what you are looking for, and set up a time so that we can have it opened and available for you to see.

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