SupportTerms & Conditions

Terms and Conditions of sale:

Orders for In Stock Items:
We strive for extremely fast shipping. We begin the shipping process

immediately after an order is placed, and a lot of work goes in to preparing an order for shipment.  Due to this reason, we must charge a 10% cancellation penalty for any orders that are canceled before they are shipped from our location. This applies to standard orders only, without any special accessories installed. Any orders with special accessories to be installed is covered below.

*EFFECTIVE 3/20/2020 – Special terms for orders placed starting from 3/20/2020 good through 3/20/2021 – If an order is placed during these specified dates for an in stock item, and we are unable to ship your item within 30 days of order date due to a government mandated closure of our company or a related business that would cause the delivery to not happen (such as the freight company), you can cancel your order and are eligible for a full refund of your order without any cancellation penalty. This would also cover if once we ship your order, a trucking company is required to shut down for 30 days and your order is stuck in a trucking terminal, we can also cancel and refund in full. We will not leave a customer stuck. Otherwise all terms and conditions on this page will apply to all orders.

I will give some examples:

Scenario 1: Customer orders a machine on 9/22, expects it to ship 9/27. – On 9/25, We get a notice that all trucking companies are to shut down for 30 days starting on 10/1. Since we are unable to ship the customers machine within 30 days, customer can cancel and receive a full refund, no penalty.

Scenario 2: Customer orders a machine on 9/22, we ship on 9/27, estimated delivery of  10/2. We receive a notice that the trucking company must shut down for 30 days starting 10/1, so the machine will be in storage in a trucking terminal somewhere, customer will not receive the shipment for at least 30 days or more. Customer can cancel and receive a full refund, no penalty.

Scenario 3: Customer orders a machine on 9/22, expects it to ship 9/27. – On 9/25, We get a notice that all trucking companies are to shut down for 15 days starting on 10/1. So we expect to be able to ship the customers machine on 10/16. If this is not extended, and we can still ship within the 30 days, our standard cancellation penalty applies. If this is extended to 30 days, customer can cancel and receive a full refund, no penalty.

Scenario 4: Customer orders a machine on 9/22, we ship on 9/27, estimated delivery of  10/2. We receive a notice that the trucking company must shut down for 15 days starting 10/1, so the machine will be in storage in a trucking terminal somewhere, and it is expected that the customer will receive their shipment the week of 10/16 after the shutdown. If this is not extended, and we can still ship within the 30 days, our standard cancellation penalty applies. If this is extended to 30 days, customer can cancel and receive a full refund, no penalty.

Scenario 5: Customer orders on 9/22, we expect to ship 9/27, but customer changed their mind on 9/24 and decides to cancel. Standard terms and conditions will apply.

Long story short, if you want to order now, it is safe to do. We are very strong and we will be here to support you no matter how hard it gets, and your order and funds are safe with us.

 As the owner of this company and personally writing this temporary change to our terms, (So please excuse my grammar if it’s not perfect) I promise that no customer has any risk of losing anything by placing an order with us during this time. We are a very, very strong company and we are not going anywhere. The worst that could happen would be a delay if this situation gets worse. But if it is too long – as in over 30 days, you can always cancel and receive a full refund as shown above.

 Thank you!

Matt

*Effective 10/11/2019 – ANY Order that is paid with Paypal will have an additional cancellation fee of 2.9% of the total refunded amount. This applies if canceled, refunded, or returned for ANY reason. This is due to the fact that Paypal has changed their policy and does not refund the original fees charged. Example: You order a $1,000.00 item, and decide to cancel it 5 minutes after you order it.   We are charged a 2.9% Paypal Transaction fee on that sale ($29.00 in this case) which is not refunded to us. So even though you cancel and we refund you, it costs us the 2.9% no matter what, so this amount will not be refunded. There are absolutely no exceptions to this, we suggest that customers pressure Paypal to change their policy, this is out of our control.

Orders for In Stock Items with Installations:  (Example, but not limited to installed DRO’s, Power Feeds, or other accessories) These orders will be charged a 25% cancellation charge if canceled before shipment from our location. 

Any order canceled after the item has shipped will be subject to a 25% restocking fee, plus all original shipping costs, and return shipping costs. (If it was “Free Shipping”, the customer will be responsible for our actual shipping costs.) Customer is responsible for returning all merchandise to the specified location, in original packaging, in new, perfect condition. All packaging must be in original condition. Any alterations to original packaging may result in additional charges above the 25% restocking charge.

IMPORTANT: Any orders that are ordered as in stock, but the customer requests to hold and ship at a later date, are non-refundable for any reason. If the customer decides to cancel in this situation, the cancellation penalty will be the full amount of the order. For example: a customer orders an item that is in stock but can not accept delivery yet, so requests us to hold the item for a certain time period before we ship. This would be non refundable for any reason. Also, storage charge of $100 per month would apply after 60 days of holding.

Deposits for orders that are not in stock at the time order is placed
(Customer will know this at time of order, shown as a backorder if ordered online, or as a backorder if ordered by phone/email):

Any deposit placed for an item that is not in stock, where the customer chose to place a deposit to secure an order, is NON REFUNDABLE. Minimum deposit amount is 20% of the order to hold an item for a future shipment. This deposit is not refundable under any circumstances other than shown on invoice. 

If Customer cancels a deposit order, deposit will be forfeited in full. We will notify the customer once their order is in. Any deposit orders not paid in full within 15 days of notification will be canceled and full deposit forfeited. This only applies to our standard item configurations, and does not apply to special orders which is covered below. Any item which has any extra accessories installed, or an item that we do not normally stock is considered a special order, and is covered below.

Cancellation penalty for a back-ordered item that was paid in full at time of order is 20%. (This applies only to non special order items, special order item terms may vary, please check your invoice)

Special orders:
Special orders require a minimum 50% Deposit, and are non refundable for any
reason. We will notify customer once their order is in. Any special orders not paid in full within 15 days of notification will be canceled and full deposit forfeited.

Shipping:

Standard residential shipping services, including those with Liftgate, involve a 28′-48′ tractor trailer pulling up in front of your driveway and unloading your order at the curb. Some, but not all carriers and locations have 26′ box trucks available, but that is not guaranteed. This is the extent of our flat rate shipping services.

You MUST have a plan for how to get your machine from the curb to your shop. If you need additional delivery services, like Inside Delivery, box truck, or flatbed with forklift delivery, please contact us prior to your order being shipped to allow us to arrange and charge shipping accordingly.

If you are planning to take off work or rent equipment like a forklift, please add “Delivery Appointment Required” in the comments field.

If you have a non standard delivery need, and don’t let us know until they try and fail to deliver your machine, we will arrange for your freight to be held at the nearest freight terminal, but you will be responsible for retrieving it. We are not able to create a plan for you to get your machine from the terminal into your shop, and we are not able to refund your shipping fees or otherwise offset any delivery expenditures you may incur by having to rent trucks or equipment to pick up your machine yourself. If you incur additional fees at the time of delivery, like an “Extended delivery time”, “storage”, or “Inside Delivery Requested” fee, you will be billed for the additional fees once the carrier bills us for them.

Warranty and Disclaimer:

Quality Machine Tools, LLC / Precision Matthews limits all implies warranties to the stated warranty period for each product. Any implied warranties of merchantability or fitness for a particular purpose are specifically excluded. Warranties specifically exclude any sort of repair service, it is for PARTS ONLY with no exceptions. More information on our warranty can be seen on our F.A.Q. Page in this web site.

This warranty does not apply to defects due to misuse, abuse, negligence, mishaps, improper repairs, improper wiring, lack of maintenance, or alterations.

All products are warranted to the original purchaser only, it is non transferable.

We do not warrant that any of our products meet local, state, or international codes or laws. It is the customers responsibility to verify this information with any state or local agencies.

In no event shall Quality Machine Tools, LLC liability under this warranty exceed the price paid for the product. Any legal action brought against Quality Machine Tools, LLC / Precision Matthews shall by tried in the state of Pennsylvania, county of Allegheny. In no event shall be responsible for any losses due to late deliveries, defective merchandise, or any reason whatsoever.

QUALITY MACHINE TOOLS, LLC / PRECISION MATTHEWS SHALL IN NO EVENT BE LIABLE FOR DEATH, INJURIES TO PERSONS OR PROPERTY, OR FOR FINANCIAL, INCIDENTAL, CONTINGENT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR PRODUCTS.

Customer Conduct:

Customer agrees to be RESPECTFUL TO OUR STAFF AT ALL TIMES. We will always do our best to help you, and we will take care of you if there is any problem, I can assure you that. And we understand that people can sometimes get upset. Any obscene language, threats whether against harming a person or our company reputation, yelling, screaming, temper tantrums / laying on the floor kicking and screaming will not be tolerated. Seriously, if you can not abide by this and do not know how to behave as a human being, DO NOT order from us. If you behave in a polite and respectful manor, we will go out of our way to make sure that any issues are promptly resolved.

Content of Web Site:

ALL text, photos, manuals, every part of this web site is Copyright Quality Machine Tools, LLC and no part whatsoever is to be used or copied without specific written consent from us.

It is understood that by completing this order you have read and agreed with the terms above. We strive to do our best to make sure your purchase with us exceeds your expectations. If you have any questions about anything, please feel free to call us at 412-787-2876 or contact us by email.  

Copyright ©2020 Precision Matthews, All Rights Reserved.

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